Making a Complaint
We hope that you will not find any cause for concern in your dealings with the Forestry Commission, however, if you do wish to make a complaint, you can either contact any of our offices or you may wish to send your complaint to our Public Enquiry Service by calling 0845 FORESTS or by using our online form. If you are not getting the help from us you would like…We shall do everything we can to deal with your complaint to your full satisfaction but if you feel that our response does not fully address your concerns you have the opportunity to take the matter further. Depending on your location or the nature of your enquiry, you can contact our: Director General; Director for Scotland; Director for England; Director for Wales, or Chief Executive Forest Research, using these contact details. They will ensure that any sustained complaints are given further, impartial consideration. If you are still not getting the help you would like from us…We aim to resolve all complaints within the organisation, however, should you remain dissatisfied after using the Commission’s complaints system, you can refer the matter through your local MP, MSP or AM to the appropriate Ombudsman who will consider your case. The Commission agrees to be bound by the recommendations of the Ombudsman. Details on how to contact the respective Ombudsman’s offices in each country are given below. Ombudsman Contact DetailsGB/England Cases should be referred to the Parliamentary Commissioner for Administration (tel: 0845 015 4033 or 020 7217 4163). Further information is available at www.ombudsman.org.uk/ Scotland Your complaint must be submitted to the Scottish Public Services Ombudsman at 4 Melville Street, Edinburgh, EH3 7NS within 12 months of the issue arising. (Tel: 0800 377 7330). Further information regarding the Scottish Public Services Ombudsman is available at http://www.spso.org.uk/ or by emailing ask@spso.org.uk. Wales Cases should be referred to the Welsh Administration Ombudsman at the 5th floor, Capital Tower, Greyfriars Road, Cardiff, CF10 3AG (tel: 0845 601 0987). Further information is available at www.ombudsman.org.uk/pca/wales/index.html. Complaints in respect of compliance with the Freedom of Information ActIf you have a complaint regarding a response you have received from us in reply to a request for information, which you have been unable to resolve with the local staff involved then please contact a senior manager as described above. If you then still remain dissatisfied, you can write to: The Information Commissioner’s Office
Wycliffe House
Water Lane,
Wilmslow,
Cheshire
SH9 5AF Please mark your letter ‘FOI Complaint’. Contact Addresses Decision noticesYou can read details of notices/reports by bodies such as the Ombudsman regarding complaints against the Forestry Commission on the Decision Notices page.
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